Created for expats living in Japan

How to Apply for Electricity and Gas in English in Tokyo

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Electricity and gas procedures can be challenging for foreigners who do not speak Japanese. Frequently, you find websites that explain their services in English but then switch to Japanese when you get to the application or account creation page. Here we introduce you to a gas and electricity provider that allows you to consistently go through the process in English, without any such worries.

To learn about utility prices in Japan, please refer to 'Public Utility Prices in Japan (Electricity, Gas, Water)'.

Electricity & Gas Supplier with Complete English Support in Tokyo 

HINATAO ENERGY is an energy supply service company of the Tokyo Gas Group. They supply gas and electricity mainly to the Tokyo area (see below for details). Since all services are available in English, it is recommendable for foreigners who do not speak Japanese. All services, including application, switching from another supplier, cancellation, and checking usage fees, are provided in English. Only credit cards are accepted for payment.

If you are switching from another company, simply inform them and they will take care of all the procedures, so you do not need to do anything.

Areas Where Services are Available

HINATAO ENERGY provides services in the following areas (as of 13 May 2022). Information is subject to change, so please check the website. Please also note that the service is not available if your property uses collectively received electricity.


23 Wards, Hachioji City, Tachikawa City, Musashino City, Mitaka City, Fuchu City, Akishima City, Chofu City, Machida City, Koganei City, Kodaira City, Hino City, Higashimurayama City, Kokubunji City, Kunitachi City, Komae City, Higashiyamato City, Kiyose City, Higashikurume City, Tama City, Inagi City, Nishi Tokyo City, Musashimurayama City


Yokohama City, Kawasaki City, Yokosuka City, Hiratsuka City, Kamakura City, Fujisawa City, Chigasaki City, Zushi City, Sagamihara City, Miura City, Yamato City, Ebina City, Zama City, Ayase City, Hayama Town, Samukawa Town, Oiso Town, Nakai Town, Kaisei Town, Minamiashigara City


Chiba City, Kisarazu City, Yachiyo City, Kimitsu City, Futsu City, Yotsukaido City, Sodegaura City, Yachimata City, Sakura City, Inzai City, Shiroi City, Narita City, Tomisato City, Shisui Town, Shibayama Town, Tako Town, Sakae Town


Saitama City, Kawaguchi City, Tokorozawa City, Ageo City, Soka City, Warabi City, Toda City, Asaka City, Wako City, Niiza City, Kuki City, Yashio City, Misato City, Hasuda City, Ina Town, Shiraoka City, Kumagaya City, Gyoda City, Fukaya City, Konosu City, Hanyu City


Hitachi City, Ryugasaki City, Ushiku City, Tsukuba City, Toride City, Tsukubamirai City, Inashiki City, Tone Town, Ami Town, Miho Village


Haga Town, Kaminokawa Town, Mibu Town, Moka City, Takanezawa Town, Utsunomiya City


Chiyoda Town, Meiwa Town, Ora Town

Sustainable Plan

Their Sustainable Plan makes your electricity carbon neutral and emits zero CO2. They provide two plans to choose from: BASIC Plan and Sustainable Plan. Sustainable is slightly more expensive than the Basic Plan in terms of "Electricity Unit Price" however gas prices are exactly the same.

If you are interested in their service

Please contact HINATAO ENERGY if you have any questions or would like to use their services. Their website is 100% English-Friendly.